Job Information
Stanford University Student Services Officer in Stanford, California
Student Services Officer
Doerr School of Sustainability, Stanford, California, United States
New
Student Services
Post Date 3 days ago
Requisition # 103749
This part-time (50%) position is based on Stanford’s main campus with consideration given to the option for a hybrid work schedule (partially onsite and offsite), subject to operational need. Interested candidates must include a resume and cover letter to be considered for this position.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.
About Us
The Stanford Doerr School of Sustainability strives to create a future when humans and nature thrive in concert and in perpetuity. The school is made up of a three-part structure to drive global impact: Our academic departments and programs educate students and create new knowledge across areas of research that are crucial for advancing the long-term prosperity of the planet and people; Institutes bridge scholarship at Stanford and beyond, bringing multiple viewpoints to bear on urgent challenges; The Sustainability Accelerator drives new policy and technology solutions through a worldwide network of partners who work with our teams to develop solutions at a global scale. The school is dedicated to creating and supporting a diverse, equitable, and inclusive environment, and to creating solutions that benefit all people, particularly those most affected by environmental damage and climate change.
For more information on the school, please clickhere.
Sustainability Science and Practice Program
The Sustainability Science and Practice Program (or SUST) is an interdisciplinary coterminal master’s program within SDSS that prepares students to be a new kind of leader, capable of radically accelerating the transition to a sustainable society. The SUST community includes nearly 100 master’s students from diverse undergraduate majors, a network of alumni working across sectors to advance sustainability, affiliated faculty from all seven schools at Stanford, and a dedicated and collaborative staff team. SUST is part of the Change Leadership for Sustainability Program, which also offers an online course and other professional education opportunities.
About the Position
The Sustainability Science and Practice Program is seeking a service-minded and detail-oriented professional to join our team as a Student Services Officer (SSO) on a half-time basis (50% part-time role). Working in close coordination with the Assistant Director of Student Services, the SSO will be responsible for administering program, school, and university policies and procedures that pertain to SUST coterminal master’s students, and will advise students on a variety of matters including program requirements, course selection, and degree progress. The SSO will also assist the program team with curriculum management, admissions, and program development and evaluation.
The ideal candidate for this role is a collaborative team member, excellent communicator, and highly organized administrator who is excited to provide high-quality student services. Strong candidates will have a track record of working effectively with students from diverse backgrounds, administering complex university policies, and prioritizing a holistic and student-centric approach. As an integral member of the SUST program team, the SSO will be joining a collaborative group of colleagues who are passionate about advancing SUST’s mission and committed to fostering a culture of openness, mutual support, and innovation. This is an exciting opportunity for someone with strong administrative and people skills to work closely with students as they pursue their graduate studies and prepare for impactful careers in sustainability.
Your Responsibilities will include:
Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, such as strategizing to ensure optimal enrollment and resolving course scheduling conflicts.
Provide advice to students on a range of issues, including, but not limited to, academic progress, program and university policies, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
Apprise students of research, fellowship and scholarship opportunities, and participate in related student recruitment and selection.
Provide first-line response to identify students in crisis and refer to appropriate resources, as needed.
Collect and analyze data from multiple sources including surveys, trend reports, and feedback gathered from first-line interactions with students.
Summarize findings and make recommendations to enhance program offerings and improve processes and policies.
Support annual admissions cycle by assisting with outreach and communications to prospective students, informational sessions, new student orientation, and other functions.
Assist with administrative processes such as data entry, report preparation, and financial transactions such as aid disbursements.
May train and supervise volunteers, students, and temporary workers.
Collaborate with program colleagues to improve operational efficiency, effectiveness, and sustainability.
Participate in events and school-wide initiatives as an active member of the SDSS community (e.g., DEI gatherings, zero waste initiative, etc).
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
To be successful in this position, you will need:
Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.
Strong written and verbal communication skills.
Basic computer skills, including experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google applications (Drive, Docs, Sheets, Slides and Forms).
Basic analysis and problem-solving skills.
Customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to learn and understand compliance with legal, financial, and university policies and external regulations.
In addition, our preferred qualifications include:
Experience working in higher education with undergraduate and/or graduate students, and familiarity with academic systems and policies; experience with Stanford University systems and policies is a plus.
Flexible, open-minded, and collaborative work style.
Exceptional team player, ready to support others to achieve common goals.
Excellent interpersonal skills, diplomacy, and judgment.
Demonstrated ability to work effectively with students from diverse backgrounds.
Strong planning and organizational skills.
Ability to work independently under minimal supervision.
Proficiency with computer applications Asana, Qualtrics, Zoom and Slack is a plus.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
The expected pay range for this position is $32.00 to $40.86 per hour.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
How to Apply
We invite you to apply for this position by clicking on the “Apply for Job” button. Please include with your application a CV or resume and a cover letter that speaks to your interest and qualifications for the role.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University’s research, teaching, and clinical missions.
Additional Information
Schedule: Part-time
Job Code: 7501
Employee Status: Regular
Grade: F
Requisition ID: 103749
Work Arrangement : Hybrid Eligible